Online Sales Policy
By submitting this online order I agree to comply with the terms and conditions stated below.
Due to the specialty nature of our items, all sales are final. We will however (on internet sales only) exchange sizes only of the same style dress within 5 (five) days of your receipt of the package if we have another size in stock. You must call 724.473.0444 for a return authorization number to place on the outside of the box before returning. Boxes without return authorization numbers will not be accepted. If we are out of stock and we have stopped cutting the dress, there will be no exchanges.
Dresses returned for an exchange must still have our original tags on the garment and must never have been worn nor damaged in anyway. Customer pays shipping and exchange shipping charges. Out of stock items normally happen as the prom season progresses and if we are out of stock there will be no exchange. Please pay close attention to the size chart listed under each dress company. The size chart is an accurate measurement of the dress give or take 1/2". Have a professional take your measurements and verify how close you fall to the size chart. It is much easier to take a dress in then to let it out. Most dresses can be professionally altered to take down one to three sizes. Call with questions or to have our professional staff assist you in picking a size.
Backorders and Delivery Times
If we do not have the item you ordered in stock, it will be automatically placed on backorder. If we cannot deliver your merchandise within seven days of your occasion date, your order will not be processed, and you will be notified within days of placing the order. Please allow adequate time for shipping.
Please note, we are restricted by Jovani from shipping any of their products to the following countries: Australia, Bahrain, Brazil, Canada, France, Germany, Ireland, Israel, Kazakhstan, Kuwait, Libya, Mexico, Moldova, Netherlands, Qatar, Russia, Saudi Arabia, Sweden, Switzerland, U.K., Ukraine.
Questions? Contact firstname.lastname@example.org